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What was your original itinerary?
If you had any stopovers you can add them later together with your complete flight information
Departure airport
Final destination airport
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Which was the airline of your first flight?
Airline
When did your journey begin?
Departure date
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What was your flight problem?
My flight was cancelled or rebooked
My flight was delayed
I was denied boarding
I had a different flight problem
How many days before the scheduled departure were you informed about the flight change?
I was never informed about the change
0 to 7 days
8 to 14 days
More than 14 days
🎉 Good news! It looks like you might be entitled to compensation!
With how much delay did you arrive at Airport?
Less than 3 hours
Between 3 and 4 hours
More than 4 hours
I never arrived to my destination
🎉 Good news! It looks like you might be entitled to compensation!
With how much delay did you arrive at Ã…lesund Airport Vigra?
Yes
No
With how much delay did you arrive at Ã…lesund Airport Vigra?
Yes
No
🎉 Good news! It looks like you might be entitled to compensation!
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How many travelers would you like to claim for?
Simply request compensation for your fellow passengers.
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1
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Number of travelers (including yourself)
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Please enter your contact details
We need your contact details to process your claim.
Male
Female
Other
First Name
Last Name
Email
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We can help you!
Your possible claim before the deduction of our success fee:
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For
person
Departure airport
Arrival airport
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We would like to contact
within the next 24 hours. Important information is still missing for this to happen. Please complete your case now.
Reference number
Your trip
Departure date
Airline
Flight problem
Claimant
Number of travelers
Details still required:
Flight and contact information
Problem description
Signature
Complete Case
Did you originally book a direct flight?
Direct flight
With stopovers
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Please select your flight as originally scheduled
Your complete journey as originally scheduled is needed to process your claim.
Departure airport
Arrival airport
My flight is not shown
Find flight with flight number
Flight number
Original departure date and time
Departure time
Original arrival date and time
Arrival time
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How did your journey actually go?
Please indicate for each flight how it actually went.
Departure airport
Arrival airport
Flight problem
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Delayed
Cancelled
Rerouted
Returned
Boarding Denied
Cancelled
A flight is considered canceled if it does not operate as scheduled. A flight is considered rebooked or rescheduled if the airline operates the flight at a different time or date than the originally booked flight.
Rerouted
A flight reroute occurs when an aircraft deviates from the originally planned course during a flight and flies to a different destination than the one it was originally supposed to fly to.
Returned
A returned flight occurs when an aircraft returns to the original departure location during a flight instead of reaching the intended destination.
Boarding Denied
A denied boarding occurs when a passenger is unable to board the flight despite having an existing reservation and a valid ticket.
Delayed
A delayed flight is generally defined as a flight that arrives at its destination later than the scheduled arrival time.
Actual arrival date and time
Actual arrival time
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What was your booking number?
Also called: Booking Code, Reservation Number, Booking Reference, Travel/Booking Confirmation, Transaction Number. The booking number always consists of a combination of 6 numbers and letters and serves as proof that you were booked on this flight. You can also enter it later.
Booking Number
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Please enter your address
We need the address of the main passenger so that we can enforce your claim.
Street and house number
Postal code
City
Country
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Your contact details
First Name
Last Name
Email
Add traveler
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Your signature
We need your signature to process your claim..
Your signature
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Please upload your booking confirmation
By uploading the booking document now you can increase the case success rate up to 60%, and we will be able to process your case quicker
Your booking confirmation is often the first email you receive from the airline. The booking confirmation should include booking number or reference (PNR code), itinerary for the entire journey including times and dates, full names of all passengers, flight number for each flight and ticket price. The booking confirmation is mandatory if the case goes to court.
Booking Confirmation
Please upload document
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Upload the booking confirmation
You made it!
Please ensure that all steps are successfully completed so that we can take action.
Your case number
Your case has been opened
Booking number
Your signature
Booking Confirmation
You made it!
Please ensure that all steps are successfully completed so that we can take action.
Your case number
Your case has been opened
Booking number
Your signature
Booking Confirmation
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